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FAQ

What is an E-ticket?

  • An E-ticket (electronic ticket) is used to represent the purchase of a seat on a passenger airline. This form of airline ticket is rapidly replacing paper tickets. Once a reservation is made, an E-ticket exists only as a digital record in the airline computers. E-tickets are convenient, especially for late bookings. You don’t have to worry about tickets arriving in the mail or arranging collection from our office. All you have to do is print out the E-ticket from our website. You can even purchase E-tickets for other people in different locations; just make sure you provide them the official confirmation printout. E-tickets are now available for all international flights.

  • What are the payment options available?

  • Please go to Payment Options FAQ

  • How do I change the dates of my flights?

  • In order to change any booked dates, you must notify us in writing by either email (netfare@netfare.com.au), or by fax (612 9662 1491). If you want to change a booked first departure flight, in nearly all situations a ticket reissue will need to be done. Any variations in fare and tax costs for the reissued ticket will be applied. In addition, a re-issue fee will be charged.
    Any changes to your booked return flights may be able to be done subject to the terms and conditions of your issued ticket. If you need to change your return flight details prior to departure, then you will need to contact us. Any changes will incur a service fee (See FAQ 11).  After departure, you may have to contact the local airline reservation agent for any changes.

  • How do I make special requests?

  • Special service requests such as: meals, seating, meet & assistance, limousine service etc. can be made in your booking notes area when you are ordering your ticket, or else, via email to netfare@netfare.com.au. In all situations, 72 hours prior notice to your flight departure is required. Confirmations on special requests are not always guaranteed as each airline handles such request differently.

  • Do I need to re-confirm my flights?

  • You should reconfirm your flight schedule 72 hours prior to your departure. You can either check out your latest flight schedule via the link in your flight itinerary at https://www.checkmytrip.com. In addition, you may either contact us or the airlines to confirm your flights schedule.

  • What are Netfare Service Fees?

  • The following services fees will be applied to your flights booking (above what the airlines charge) are non-refundable:
    * Date change fee / E-ticket revalidation (after ticketing) : $25 / per ticket.
    * Ticket reissue fee : $50 / per ticket.
    * Cancellation fee : $100 / per ticket
    * Cancellation after ticketing: $100 / per ticket (if ticket is refundable by the airlines)
    *Where a fare permits date changes free of charge, the airline may require the ticket to be re-issued and will incur the Netfare reissue Service Fee.
    *If due to extraordinary circumstances, the airline waives any change/cancellation fees - Netfare service charges still apply.
    *Once travel has commenced, local service fees may apply.

  • Am I getting the best price?

  • Yes, we guarantee the best price. We've checked the competition and found that our prices are amongst the lowest around. Accordingly, we invite you to browse and compare yourself.

  • How do I get my tickets?

  • This all depends on what type of flight, package or hotel you book. Generally with tour packages we will mail you the complete travel documents including air tickets, hotel vouchers etc. You may choose to pick-up your documents in our offices or have them mailed to you via a registered mail.
  • We will mail your completed travel document FREE OF CHARGE.
  • For airfare only, ticket options are the same as tour packages, however, certain flights are now using e-tickets in which case you will just receive a confirmation email, then you can print the etickets out at your home or office.
  • At netfare.com.au we do our best to deliver tickets the way our clients want them. Please feel free to discuss your ticket delivery options with one of our online travel specialists. Customers who live in the Sydney area are also welcome to come by our office to pick-up their tickets.

  • Can I cancel my booking?

  • All bookings, once purchased by the customer, are subject to strict cancellation penalties depending on the tour operators policies, airlines polices and number of days until departure. These penalties vary by travel operator and in many cases the packages can be 100% non-refundable. It is recommended that you carefully plan your travel dates and make sure that you have proper documentation before booking your travel arrangements. We also highly recommend purchasing travel insurance. (see next question).


  • GARUDA Conditions of Carriage

  • GA_conditions_of_carriage.pdf
  • Baggage Information Before Flying
  • Baggage Information on Arrival



  • Other Airlines Conditions of Carriage

  • Singapore Airlines
  • Malaysia Airlines
  • Qantas Airways


  • Address: 187 Anzac Pde, Kensington NSW, 2033 PO Box 124, Kensington, NSW, 1465
    P (02) 8012 5397 / (03) 90123346 | F - (02) 96621491
    ABN: 122 059 965 | Travel Lic: 2TA5850